Travel Consultant (Tele-sales)

Ref. Number:6630 Location:Dublin., Leinster Category:Travel Agents Type:Full-time Salary:€26.000 per year

Job Description

 

Travel Consultant (Tele-sales)

Hours:  9 – 5.30 Monday to Friday

Duties:

 

·         Booking European/Worldwide flights using the internet & worldspan

·         Flight bookings and online check-ins for customers

·         Quotations and bookings for package holidays using View Data

·         Issuing of documentation, letters and tickets to customers

·         Processing customer payments by credit card and cheque

·         Customer service for promotions

·         Credit card reconciliations

·         Filing and record keeping

·         Ordering office stationery

·         Document shredding

·         Processing Loyalty-points orders and taking customer queries

·         Product sourcing and amendment for Loyalty-points

 

Key competencies –

 

·         Experienced user of Microsoft Office – specifically Word, Excel and Outlook

·         Excellent telephone customer service manner, with experience in a high paced call-centre/reservations environment

·         Demonstrated experience dealing with customers from a wide variety of backgrounds

·         Ability to work under pressure and meet tight deadlines

·         Attention to detail with a high level of accuracy

·         Excellent organisational skills with the ability to multitask

·         Comfortable with writing e-mails and letters in a friendly and customer focussed manner

·         Knowledge of the travel/airline industry would be important

 

 

Apply with CV (word format) to:

 

David Fitzsimons

APB.ie/Travel Recruitment