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Project Manager X 2
Ref. Number:6638
Location:Dublin 24, Leinster
Category:Print Management Firms
Type:Full-time
Salary:€40.000 per year
Job Description
Project Manager X 2 - Print Management Firm, Dublin 24.
Position Summary
This position serves as the key liaison between customers and Pre-media off-site production teams. Primary responsibilities include: scheduling, estimating, obtaining job detail information from client, job tracking, assuring quality of customer expectations are met, and invoicing. This position seeks to enrich the customer experience through service, a positive attitude, a sense of urgency, clear communications and the utmost professionalism in all interactions.
Job Duties and Responsibilities
- Act as a liaison between clients and production teams.
- Apply a broad knowledge of packaging and/or print production workflows, digital asset management, problem solving, designing and implementing workflow procedures and quality control to production workflow.
- Provide pre-production services and perform order management processes such as gathering and communicating job specific information, entering of specifications into job management software and ensure proper priority is given to each job to meet client expectations.
- Apply understanding of customer’s business needs to establish solid customer relationships and facilitate problem-solving.
- Establish and promote excellent customer relations through effective and proactive communication and continuous monitoring of customer satisfaction.
- Maintain contact with customers and production to advise them of job progress, scheduling concerns and requests for additional information or materials when required.
- Internally communicate and support as needed other project managers and team members at various locations.
- Participate in weekly production and project management status calls.
- Works with client to integrate new technologies, and/or productive capabilities.
- Uses ethical business practices in dealing with customers, employees, vendors, suppliers and the community.
- Responsible for customer retention and customer loyalty.
- Facilitates the resolution of production-related problems in a timely manner and elevates appropriately when necessary.
- Identifies and facilitates opportunities for continuous improvement in the product, process and service.
- Flexible work schedule and ability to work weekends if needed preferred.
- Performs other related duties as assigned or requested.
Job Knowledge & Skills
Position 1
- College degree or equivalent working experience
- 5+ years of prior customer service and project management experience
- Demonstrate skills and knowledge of Pre-media and/or Print
- Familiar with Adobe products (InDesign, Illustrator, Photoshop, Acrobat)
- Excellent computer skills, ability to learn new programs and provide basic troubleshooting
- Experience in utilizing Continuous Improvement tools to create and track metrics
- Excellent interpersonal skills and the proven ability to build and maintain strong and effective customer and internal relationships
- Excellent communication skills, both written and verbal, along with the ability to listen for understanding
- Ability to interpret and understand the clients expectations and guide the production team
- Ability to anticipate needs on behalf of the customer not to only serve the customer, but increase volume and profitability
- Strong project management, organizational and time-management skills
- Ability to problem solving, analyze potential solutions and use good sound judgment to make decisions
Position 2
- College degree or equivalent working experience
- 2+ years of prior customer service and project management experience preferred
- Demonstrate skills and knowledge of Pre-media and/or Print
- Familiar with Adobe products (InDesign, Illustrator, Photoshop, Acrobat)
- Excellent computer skills, ability to learn new programs and provide basic troubleshooting
- Experience in utilizing Continuous Improvement tools to create and track metrics
- Excellent interpersonal skills and the proven ability to build and maintain strong and effective customer and internal relationships
- Excellent communication skills, both written and verbal, along with the ability to listen for understanding
- Ability to interpret and understand the clients expectations and guide the production team
- Ability to anticipate needs on behalf of the customer not to only serve the customer, but increase volume and profitability
- Strong project management, organizational and time-management skills
- Ability to problem solving, analyze potential solutions and use good sound judgment to make decisions
Apply with CV (Word Format)To:
David Fitzsimons
APB.ie/Print Recruitment
Email: david@apb.ie